When Payment fails for a second invoice which you cannot pay for using that same Payment Method as shown in the image below, this might be due to a few reasons such as the Payment expiring, card outdated, not enough funds on the customers account etc.
In this scenario we are able to force to a different Payment Method. In the image below I have forced to PDQ successfully which has allowed the order to drop into InPick…
When we want to now refund this Order, dependent on the Invoice you are refunding will determine which Payment Method we refund to, as you can see from the image below I have raised an RMA Return Invoice for the second Invoice which was paid via PDQ. When we run Payments to Refund this Invoice it has attempted to Refund it to PDQ. From here we can force the Refund in Referrals to PDQ.
