{"id":1638,"date":"2024-04-08T09:00:10","date_gmt":"2024-04-08T08:00:10","guid":{"rendered":"https:\/\/ibridge.co.uk\/help\/?post_type=ht_kb&p=1638"},"modified":"2024-04-08T09:38:13","modified_gmt":"2024-04-08T08:38:13","slug":"how-to-reduce-sales-order-lines-to-cancel-order","status":"publish","type":"ht_kb","link":"https:\/\/ibridge.co.uk\/help\/knowledge-base\/how-to-reduce-sales-order-lines-to-cancel-order\/","title":{"rendered":"How to Reduce Sales order lines to cancel order"},"content":{"rendered":"

When we have an Order in Allocating which has already been part shipped which we want to Complete without sending the remaining Products on the Order.<\/p>\n

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We can go to the “Product & OIC” tab and press the “Reduce” button against the Product you do not wish to fulfill against the Order.<\/p>\n

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Pressing “Reduce”, will display a text entry box on the “Amend Qty” column, which we can reduce to whichever amount you want, in this example we are not wanting to send any so we set it from 1 to 0.<\/p>\n

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When selecting the value, to confirm you can press “Save”, which we display the following popup to confirm the amendment. Depending on the Payment method will determine whether a popup will appear and display a different message. Note: This Order in the example is PDQ which is a pre-paid payment method meaning you will need manually refund the money, for Debit\/PayPal, the money hasn’t been taken for the remaining yet.<\/p>\n

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The screen will refresh and you’ll notice the Order is now complete and if you go back to the “Product & OIC” tab then you will also notice the quantitys have been reflected correctly. Showing the Order Qty has been reduced for the item.<\/p>\n

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When we have an Order in Allocating which has already been part shipped which we want to Complete without sending the remaining Products on the Order. We can go to the “Product & OIC” tab and press the “Reduce” button against the Product you do not wish to fulfill against…<\/p>\n","protected":false},"author":1,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"ht-kb-category":[64,26],"ht-kb-tag":[],"class_list":["post-1638","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-bob2-orders","ht_kb_category-payment-guides"],"_links":{"self":[{"href":"https:\/\/ibridge.co.uk\/help\/wp-json\/wp\/v2\/ht-kb\/1638","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ibridge.co.uk\/help\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/ibridge.co.uk\/help\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/ibridge.co.uk\/help\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ibridge.co.uk\/help\/wp-json\/wp\/v2\/comments?post=1638"}],"version-history":[{"count":4,"href":"https:\/\/ibridge.co.uk\/help\/wp-json\/wp\/v2\/ht-kb\/1638\/revisions"}],"predecessor-version":[{"id":1651,"href":"https:\/\/ibridge.co.uk\/help\/wp-json\/wp\/v2\/ht-kb\/1638\/revisions\/1651"}],"wp:attachment":[{"href":"https:\/\/ibridge.co.uk\/help\/wp-json\/wp\/v2\/media?parent=1638"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/ibridge.co.uk\/help\/wp-json\/wp\/v2\/ht-kb-category?post=1638"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/ibridge.co.uk\/help\/wp-json\/wp\/v2\/ht-kb-tag?post=1638"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}